Shetland Wildlife Data Privacy Policy

Our pledge to you:

This policy covers how we (Shetland Wildlife) collect, use, disclose, transfer and store your data. Our website is www.shetlandwildlife.co.uk

Website Analytics

We use digital analytics (Google) to gather information about how people use this site (www.shetlandwildlife.co.uk). We do not collect or store your personal information (e.g. your name or address) in our website analytics. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on during your visit.

Request Brochure

From this website you can request a brochure to be sent by post. In order to do this, we need your name, your email address, postal address, telephone number and the type of brochure requested. Our legal basis for processing is contract and we will retain it for one month after the request. However, if you consent to future marketing we will continue to process your data on that basis. We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.

Request Newsletters and Tour Bulletins

To provide electronic newsletters and tour bulletins we request contact details including - but not limited to - your name, your email address, postal address, telephone number. We only collect this data when we have your consent and retain it in a secure database. We store this data for five years after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.

What We Use Your Information For

To be able to supply you with our services, including any holiday, flight, security, incident/accident management, etc. we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be obligatory to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which are deemed as appropriate. Most countries will only permit travel if you provide your advance passenger information (passport details), although these requirements may differ depending on your destination and you are advised to check. Information (such as health) may be viewed as "sensitive personal data" but we collect it to provide you with our services, cater to your requirements or act in your interest, and we are only willing to accept sensitive personal data on the provision that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in situations where we/they need to act on your behalf or in the interest of passengers or in an emergency. We may collect and process your information for the purposes listed below and disclose the same to companies and service providers who act as "data processors" on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include service, customer care, operation and efficiencies, product innovation, administration, business management, risk assessment/management, security, fraud and crime prevention/detection, social media, reviews, advertising and marketing, research and analysis, activities and trends, profiling customer purchasing preferences, credit checking and debt collection, dispute resolution/litigation. Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country, although we will take every effort to ensure your information is handled appropriately as much as possible. If you do not agree to our use of your information as described above, we cannot accept your booking.

When you contact us directly

When you phone us: We do not collect caller line identification information when you call us. We will only collect personal information that you consent to provide to us in order to deliver a service.

When you email us: When you contact us via email, we will retain your email and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.

When you write to us: When you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.

When we contact you

Email: We may email you regarding a contract or service or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this. We only send emails to you promoting Shetland Wildlife where we have your consent. However, if you subscribed to regular information via email before May 2018, you have not asked us to stop and you have engaged with the content recently we will continue to contact you. The legal basis for this is legitimate interest. We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.

Post: Occasionally we send brochures by post. We only communicate to you via post where we have your prior consent. Our legal basis for processing this data is consent. If you subscribed to regular information via post before May 2018, you haven't asked us to stop and we believe the information is in your interest we will continue to contact you. The legal basis for this is legitimate interest. We store this information for five years after consent has been withdrawn or we no longer believe it in your interest. We use a third party provider to pack and send the brochure. They store your personal data for 12 months after it has been sent.

Access to personal information

Shetland Wildlife tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making an 'right of access' request under the General Data Protection Regulations. If we do hold information about you we will:

Your rights

Under the General Data Protection Regulations you have rights as an individual which you can exercise in relation to the information we hold about you. Read more about your individual rights on the Information Commissioner's Office website.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 16 May 2018. Since this policy is under regular review, you may wish to check it each time you submit personal information. If you do not agree to these changes, please do not continue to use Shetland Wildlife website to submit personal information. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice. You can access this policy at any time through the link at the bottom of our website and from any e-newsletters / tour bulletins you are subscribed to.

How to contact us

Shetland Wildlife tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was created with clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Email us info@shetlandwildlife.co.uk

Telephone: 01950 460939

Or write to:

Shetland Wildlife
Records Management and Data Protection Officer
Windy Stacks
Quendale
Shetland
ZE2 9JD

 

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